When it comes to Key Expectations that absolutely must be met (i.e., no excuse deliverables), nothing but “crystal clear and aligned” will do. For some people, forming “crystal clear and aligned” expectations may be easy, but for most of us, it’s not. Generally, we do an “okay” job of letting people know what we expect of them. When it’s really important, we often do a “better” job by working harder to make sure people know what we expect. However, doing “better” than “okay” is usually not enough to deliver the results we want.
The work of forming “crystal clear and aligned” expectations begins with becoming much more conscious and deliberate about the process. First and foremost, the expectation must be formed in a way that makes the deliverable clearly understood by all involved. Managers and leaders can always form expectations on their own, but “crystal clear and aligned” expectations are always formed through collaboration with those involved in making it happen. Only mutually understood and agreed-upon expectations can get people fully committed to getting the job done. So, how are you doing when it comes to forming “crystal clear and aligned” expectations? Answer “Yes” or “No” to the following questions to find out.
|•||Do you wonder why the people you depend on just don’t seem to get it?|
|•||Are you often disappointed with the results people deliver and routinely ask the question, “How did that happen?”|
|•||Do your people sometimes feel that they waste time working on things you ask them to do because your priorities keep changing?|
|•||Are the people you work closest with unable to articulate what is most important to you with any degree of clarity or certainty?|
|•||Do you tend to understate what you are really asking people to do because you don’t want to strain relationships?|
|•||Do you assume your people already have the vision of what needs to be done and, as a result, you don’t take the needed time to form specific expectations?|
|•||Are you frequently re-explaining or further clarifying what it is you really want?|
If you replied “Yes” to one or more of the above statements, there is room for improvement.
Learn more about how you can clearly form expectations so that everyone you depend upon understands exactly what needs to happen.